I especially like her thoughts regarding what to do about Blogphobia!
Check it out!
"Blogphobia often manifests itself in a fear of comments. Here's the
1. You can moderate comments.
2. If someone writes something bad about your organization, I'll betcha that they are saying it to other people, and that other people may have the same feelings. Wouldn't you rather address the complaint out in the open, where everyone can read your response, instead of having talk about you behind your back?
3. Everyone wants comments, but not bad comments. You don't get to choose what the comments are about."