Is a BAD strategy for dealing with clients, customers, partners, grantees - ANYBODY. While it's true that we all get busy - nobody likes to be ignored.
It's much better to MANAGE others' EXPECTATIONS by keeping people apprised of your process. Especially in this Age of Openness and Connectedness you run the risk of disgruntled folks "airing your dirty laundry" if they feel ignored.
Jocelyn
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