Monday, July 18, 2011

Miss Manners is Coming to Bridge Conference: Will You Be There?

If you're in DC on Thursday, please stop by the 2011 Bridge to Integrated Marketing and Fundraising Conference.  Miss Manners won't really be there but Katya Andresen, Sarah Durham and I will.  And, we'll make her proud!

Here's a sneak peak at our session on Online Communication Etiquette.
  1. Katya will share new research which shows that customer service should be one of your chief concerns if you want to keep your donors happy. 
  2. I'll be talking about the 6 Social Norms that fuel all online communication, including RECIPROCITY and RESPONSIVENESS.  
  3. Sarah will "bring us home" with some tactical reminders of what TO DO and what NOT TO DO in online communications.
Hope to see you there!  Register now.

Gaylord Convention Center
Thursday, July 21, 2011
2:00 - 3:15pm