Every succesful project, job, and relationship has a well-defined outcome. Without goals we are rudderless. And as the saying goes, "if you don't know where you are going, you may wind up some place else."
But PROCESS, i.e., how we get work done TOGETHER is vitally important too.
How many of us have worked in "winning" workplaces where people hate each other and tension abounds?
How many of us have left jobs where we loved the mission but couldn't stomach the office politics?
Regardless of whether or not you are "winning," HOW you treat people, i.e., how you lead (and follow), how you engage in conflict, and how you hire and fire can make or break your organization.
And that is because organizations are made up of PEOPLE and while people want to win, they want to be loved and respected too.
"Love?" you say. " I'm a manager, not a therapist."
Don't be so sure!
According to Herzberg's Motivation-Hygiene Theory, people need four things to be happy at work.
- A chance to develop
- An opportunity for recognition and achievement
- Meaningful work
Your job as a Manager is to help establish and align your team around shared goals. It's also to create the systems and processes that enable folks to work productively. But your job as a Manager is also to love or care deeply about your people and help them achieve THEIR dreams and ambitions at work and beyond.
Where do they want to be in five years?
What new skills are they dying to learn?
How can they take on more responsibility?
How do they want to be recognized for their contributions?
It may sound obvious but great management is also about building great relationships. It's about helping others to be a little bit bigger and better than they were yesterday.
Get this part right and you will be half way there. Get it wrong and you may be struggling to hit your targets all on your own.